A Portadown man who missed an appointment at Craigavon Hospital after his bus was late has criticised the quality of local services.
The man, who is 60-years-old, had been due to catch the 4.50pm bus from Portadown to Lurgan on Tuesday.
However, no bus arrived, leaving around 20 passengers angry and mystified.
The service eventually left around 30 minutes late, the time of the next scheduled bus, but when he arrived at the hospital, the man was told he had to reschedule his appointment for a heart check.
“A bus came in at the right time and it had the correct number, 47, on it,” he explained. “There was a bunch of people standing, about 20 in all, including children, in pouring rain but the bus went past us at the Danske Bank and stopped further down the town.
“A number of people went down to where it stopped but the number changed on the bus. Another bus then parked up but the driver said he didn’t know anything about our bus and he parked up and sat at the back of the bus.”
About 20 minutes later that same bus then changed its number to 47 and took the man and his fellow passengers.
“The driver had spoken to his manager who said he didn’t know anything about our bus. Because of this I missed an important appointment.”
Translink this week exceeded performance targets for service reliability achieving a score of 100 per cent across NI Railways, Ulsterbus and Metro according to independent research.
NI Railways also met its ‘on time’ targets, attaining scores of 98 per cent for punctuality of local services and 99 per cent for long haul services. However, punctuality for Ulsterbus has dipped slightly below target.