Chalet Costcutter scoops top award in Liverpool

Staff at Costcutter Portadown celebrate their Best Customer Service Award won at the recent Costcutter National Awards.'Pictured from front left: Chris Lappin, Tom Fraser and Feargal Sherry. 'Back row from left; Andrea Donaldson, Sarah Power, Craig Crossey-Truesdale and Teresa Moore.
Staff at Costcutter Portadown celebrate their Best Customer Service Award won at the recent Costcutter National Awards.'Pictured from front left: Chris Lappin, Tom Fraser and Feargal Sherry. 'Back row from left; Andrea Donaldson, Sarah Power, Craig Crossey-Truesdale and Teresa Moore.

The Chalet Costcutter in Portadown has beaten off competition from across the UK to win a ‘Best Customer Service’ Award at the inaugural Costcutter Supermarket Group Awards in Liverpool last week.

The store on the Armagh Road in the town won the award when its customers scored it ‘outstanding’ in a customer satisfaction programme - a scheme designed to recognise stores who provide first class customer service and those who go the extra mile for their shoppers. 

The store, which was opened July 2014 by local entrepreneur Diarmuid McKeown, is built on the site of the historic Shamrock Chalet owned by the McKeown family since 1963 and employs 18 people across its grocery, hot food, off sales and deli divisions.

Manager Craig Crossey-Trusedale said, “We were surprised and delighted to hear our store named as the winner for the Best for Customer Service, against significant competition.

“I’d like to praise our staff for their efforts – they are at the forefront of customer relations daily and it’s a real credit to the whole Chalet Stores team.”

Daniel Quest, retail director for Costcutter Supermarkets Group, said, “I’d like to congratulate the team at Costcutter in Portadown on winning this award.

“The store has completely embraced our ‘Your Local Shop’ customer satisfaction programme. It is this focus that has seen 82 per cent of their shoppers rate them as ‘outstanding’ for ztaff friendliness.”